HOLIDAY SHIPPING INFORMATION
Each product page in our store shows when we expect the product to ship. Refer to the "Ordering Information" section located under the product details for the latest.
Please note that our products are often delivered from different fulfillment centers.
WHEN WILL MY ORDER ARRIVE?
- Standard Shipping can take 5-8 business days to be delivered after tracking has been updated.
- We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
- We are able to ship anywhere within Canada.
- Orders ship Monday-Friday.
- Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
- We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.
- We are not able to offer international shipping at this time.
An email with tracking information will be sent to you once your order has shipped.
SHIPPING MULTIPLE ORDERS
Multiple orders placed on the same day cannot be combined and will ship separately.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.
CUSTOMER SERVICE HOURS
Our customer service team is available Monday through Friday 8:30am – 5pm EST. If you submit a contact form over the weekend, our customer service team will contact you the following Monday.
- 11/25: Thanksgiving
- 12/24: Christmas Eve
- 12/31: New Year's Eve